If there is a problem with part or all of your order, please contact us via email as soon as possible after receiving the meat. We need to be contacted within 24 hours so that we can address any issues immediately. Refunds or replacements will be made when the mistake is clearly ours. For example, we can’t be held accountable if you provided us with a wrong shipping address or if you left the meat outside for 3 days. If we made a mistake, we will fix it by sending out new product the next business day. Your satisfaction is our primary goal.